Privacy Policy

Data Controller

Nadine Walker, trading as Rep and Reset Cleaning.

Collected Personal Data

Your name, email address, venue name and postcode, plus any telephone number or other information you provide through our enquiry form or email correspondence.

Purpose for Collecting Data

To respond to enquiries, discuss cleaning requirements, arrange calls or site assessments, prepare quotations and mange any resulting service relationship.

Our Lawful basis

We generally rely on legitimate interests to handle business enquiries and communicate with prospective clients. Our interest is in responding to requests and operating our cleaning business.

Where you are personally entering into a contract with us, we may process information to take steps at your request before a contract or to fulfil that contract. We also process information where necessary to meet legal obligations.

Who processes your information

We use IONOS to host our website and process website enquiries, and Google Gmail to manage email correspondence.

Relevant information may also be shared with professional advisers or service providers where necessary to operate the business, arrange requested services or meet legal obligations. We do not sell your personal information.

How long we keep information

We keep enquiry information for as long as reasonably necessary to respond, provide a quotation and complete relevant follow-up.

We review information and delete it when it is no longer needed. Where an enquiry leads to a contract. relevant records are retained for service administration, legal obligations and the handling of potential claims.

Your rights

Depending on the circumstances, you can request access to your personal information, correction of inaccurate information, deletion, restriction of processing or transfer of your information.

You also have the right to object to processing based on legitimate interests.

To exercise your rights, email repandresetcleaning@gmail.com

Complaints

Please contact us if you have concerns about how we use your information. You can also complain to the information Commissioner's Office at ico.org.uk

Changes to this notice

We will update this notice when our services or information-handling practices change.